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Austin, Texas

Claim Advocate


Next Insurance is a well-funded startup based in Palo Alto, California. Our mission is to radically transform insurance for small businesses by combining world class technology and phenomenal customer service to offer better insurance at a lower price. Small business insurance is a $130 billion industry in the US, but more than 90% of small businesses purchase insurance offline through insurance agents, which can take several weeks. More than 30% of small businesses don’t have any insurance at all! We aim to transform the commercial insurance industry just like Uber and Airbnb transformed the taxi and hotel industries,. We’re changing a traditionally offline industry to be 100% online - no agents, no paperwork. We’re also working to make insurance accessible to every small business in America. Selling insurance to 28 million small businesses across hundreds of different professions is a huge challenge, so we’re looking for a talented, passionate Claim Advocate that is up to the task. If you’re obsessed with customer acquisition and growth, and get excited about acquiring millions of customers and generating billions of dollars in revenue, then we’d love to talk with you.

Responsibilities:

Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management.

Evaluate insurance coverage based on claim report, the insurance policy and applicable statutes and case law to determine if a claim can be accepted as being within coverage.

Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.

Comply with all statutory and regulatory requirements of all applicable jurisdictions.

Meet detailed quality assurance standards and meet set goals of performance

Strong customer service skills as demonstrated in listening and the ability to show empathy.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

Desired Skills and Experience:

Knowledge of coverage, liability, and claims handling procedures.

Highly organized, able to keep multiple balls in the air, and make progress on all fronts

Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.

PC literate, including Microsoft Office products

The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree and at least 2+ years of related experience.

Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

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