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Work in tandem with the company Claim Strategic Leader to develop and execute through completion a claims settlement strategy and plan on a claim by claim basis.
Work interdepartmentally to investigate insurance claims and facilitate claims handling activities, including but not limited to investigating and assisting the office production staff representatives in documenting and presenting claims to insurance companies.
Prepares accurate, clear, thorough, and concise reports and letters to key company personnel, including reports on complex and/or highly detailed claims, providing conclusions and recommendations.
Utilizing experience and judgment to determine when additional in-house or outside expert assistance may be required.
13+ years’ experience in Commercial General Liability, Commercial Auto, Property Claims Adjusting and Claims Management.
Bachelor’s degree in related field.
2 of the following designations preferred: CPCU, PCLS/PCLA, SPPA, AIC.
Litigation management experience necessary.
Outstanding attention to detail, organization, multi-tasking, problem solving, interpersonal, and customer service skills.
Must have EXCELLENT writing capabilities (typing, grammar and punctuation skills).
Maintains an advanced degree of confidentiality and sense of urgency.
Ability to understand claims adjudication processes and claim law and jurisdictional issues.
Research and investigative abilities; negotiating, conflict resolution and persuasion abilities; trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct; keen service orientation and ability to grasp and respond to varying and multiple client needs.
Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License