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Austin, Texas

Commercial Claim Manager


Next Insurance is a well-funded startup based in Palo Alto, California. Our mission is to radically transform insurance for small businesses by combining world class technology and phenomenal customer service to offer better insurance at a lower price. Small business insurance is a $130 billion industry in the US, but more than 90% of small businesses purchase insurance offline through insurance agents, which can take several weeks. More than 30% of small businesses don’t have any insurance at all! We aim to transform the commercial insurance industry, like Uber and Airbnb transformed the taxi and hotel industries. We’re changing a traditionally offline industry to be 100% online: no agents, no paperwork. We’re also working to make insurance accessible to every small business in America. Selling insurance to 28 million small businesses across hundreds of different professions is a huge challenge, and we’re looking for a talented, passionate Commercial Claim Manager that is up to the task. If you’re obsessed with customer acquisition and growth, get excited about acquiring millions of customers and generating billions of dollars in revenue, then we’d love to talk with you.

Responsibilities:

Work in tandem with the company Claim Strategic Leader to develop and execute through completion a claims settlement strategy and plan on a claim by claim basis.

Work interdepartmentally to investigate insurance claims and facilitate claims handling activities, including but not limited to investigating and assisting the office production staff representatives in documenting and presenting claims to insurance companies.

Prepares accurate, clear, thorough, and concise reports and letters to key company personnel, including reports on complex and/or highly detailed claims, providing conclusions and recommendations.

Utilizing experience and judgment to determine when additional in-house or outside expert assistance may be required.

Desired Skills and Experience:

13+ years’ experience in Commercial General Liability, Commercial Auto, Property Claims Adjusting and Claims Management.

Bachelor’s degree in related field.

2 of the following designations preferred: CPCU, PCLS/PCLA, SPPA, AIC.

Litigation management experience necessary.

Outstanding attention to detail, organization, multi-tasking, problem solving, interpersonal, and customer service skills.

Must have EXCELLENT writing capabilities (typing, grammar and punctuation skills).

Maintains an advanced degree of confidentiality and sense of urgency.

Ability to understand claims adjudication processes and claim law and jurisdictional issues.

Research and investigative abilities; negotiating, conflict resolution and persuasion abilities; trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct; keen service orientation and ability to grasp and respond to varying and multiple client needs.

Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

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