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Austin, Texas

Commercial Claim Specialist

Next Insurance is a well-funded startup based in Palo Alto, California. Our mission is to radically transform insurance for small businesses by combining world class technology and phenomenal customer service to offer better insurance at a lower price. Small business insurance is a $130 billion industry in the US, but more than 90% of small businesses purchase insurance offline through insurance agents, which can take several weeks. More than 30% of small businesses don’t have any insurance at all! We aim to transform the commercial insurance industry just like Uber and Airbnb transformed the taxi and hotel industries. We’re changing a traditionally offline industry to be 100% online, no agents, no paperwork. We’re also working to make insurance accessible to every small business in America. Selling insurance to 28 million small businesses across hundreds of different professions is a huge challenge, so we’re looking for a talented, passionate Claim Specialist that is up to the task. If you’re obsessed with customer acquisition, growth and get excited about acquiring millions of customers, and generating billions of dollars in revenue, then we’d love to talk with you.


The Claim Specialist investigates, evaluates, and resolves Commercial General Liability and Commercial Automobile Liability claims.

Desired Skills and Experience:

Extensive knowledge of policy documents and legal contract interpretation.

Working knowledge of insurance contracts, Unfair Claims Settlement Practices, insurance codes, civil codes, vehicle codes, arbitration rules and regulations, tort law, claims best practices handling and management.

Litigation handling experience in both General Liability and Casualty

Present file materials for authority and roundtables.

Work with nurses, doctors, and attorneys on file reviews.

Comply with all statutory and regulatory requirements of all applicable jurisdictions.

Meet detailed quality assurance standards and meet set goals of performance.

Set and revise case reserves in accordance to the reserving policy.

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

Accountable for security of financial processing of claims, as well as security information contained in claims files.

Partner closely with internal teams and advises leadership of key claim activities and exposures.

Qualifications - Highly technical knowledge as demonstrated with at least 13+ years of directly related experience.

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