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Austin, Texas

Compliance Claim Auditor

This key role will complete tasks to help move our claims teams forward. You'll provide technical advice claim personnel while developing and implementing technical content and training programs to ensure the understanding of policies, procedures and programs. You will also review and evaluate claims personnel and management to assure adherence to policies and procedures and ensure that standards are met. department.


Develop and implement quality compliance standards, policies, procedures, practices, processes, tools, and documentation for Claims.

Review and report on third party administrator performance.

Reviews audit results to determine proactive methods to improve results and address deficiencies identified in the audit.

Structure and organize compliance related matters such as letter compliance, timing requirements by state, and review of DOI market conduct exams.

Leads the planning, implementation and execution of Claims compliance projects from initiation to completion.

Ensure the project results meet requirements regarding technical quality, reliability, schedule and cost.

Maintain up-to-date knowledge of changes in laws impacting claim operations

Coordinate with other claim personnel and functional departments in the development of new products, coverages and forms.

Analyzes and evaluates regulatory exposures of the company.

Training of personnel based on new laws, compliance matters, and audit findings.

Perform other job-related duties requiring the same general knowledge, skills and degree of responsibility commensurate with assigned level.

Desired Skills and Experience:

Technical expertise in claim processes, procedures and laws as well as a thorough understanding of the assigned specific claim line (i.e., Commercial General Liability, Workers' Compensation, Property, Commercial Auto).

Knowledge of property and casualty estimating tools.

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