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Austin, Texas

Insurance Advisor


We are seeking a dedicated and driven Customer Support Representative to deliver a new, comprehensive business insurance experience for our clients. As a member of our team, you will play a significant role in minimizing the stress of a customer, delivering fast, efficient services and phenomenal customer service. You will work out of our new Center of Excellence in Austin, building successful relationships with our customers to ensure their satisfaction, white meeting a variety of insurance needs. No prior background is necessary! We’ll help you get licensed, cover all your educational expenses, and help you become a licensed Texas insurance producer. You’ll be required to complete an online course. After that,you’ll be issued a course completion certificate that will allow you to take the state licensing exam to become a Property and Casualty Insurance Agent in Texas. You will receive comprehensive on-the-job training and mentoring to get you started, and we’ll provide you with all the tools and resources you’ll need to ensure your success.

Responsibilities

Assist customers with questions and concerns and helping them in finding the right coverage for their business insurance needs

Provide outstanding customer service and support

Provide customers with insurance quotes for various insurance policies

Handle inbound calls, emails, and chats from policyholders and answer inquiries on all policy-related issues

Work with our partners to solve customer concerns in a timely manner

Drive and/or participate in projects that help solve pressing business concerns as time allows

Desired Skills and Experience:

Bachelor’s degree from a top university

Ability to demonstrate sound judgement, outstanding decision-making, and analytical skills

Ability to serve clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity, and tactfulness

Outstanding oral and written communication skills

Positive and upbeat personality

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