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Palo Alto, California

Insurance Product Manager


We're looking for a talented, passionate Insurance Product Manager to join our team. This is a highly visible position that will report to our Head of Insurance Product and work closely with colleagues at all levels, with the primary goal of delivering best-in-class products to small businesses in the different verticals, with a current focus on construction and personal/professional services. If you enjoy identifying and working to get the most out of partnership opportunities, are obsessed with delighting customers, and get satisfaction from driving data-driven product optimization efforts, we'd love to talk to you.

Responsibilities

Take on responsibility for an insurance product (e.g., general liability insurance for construction) and be accountable for growing the product profitably while delivering outstanding customer experiences

Develop expertise on both the target vertical and your insurance product of focus (including industry research, competitor benchmarking, and small business owner interviews) and then leverage that knowledge to prioritize the target customers’ biggest insurance needs

Design product improvements/updates – work with our compliance team to gain regulatory approval and with our technical productand Engineering teams to implement and roll out

Partner closely with internal teams (particularly customer support (the A-Team) and technical product) to use the voice of the customer and product performance data to identify improvement opportunities in areas including experience simplification, pricing, and underwriting - and to execute on them

Desired Skills and Experience:

BA/BS degree from a top US university

2-5 years of experience in an Analyst/Associate role with a premier consulting firm, a hedge fund, or a leading financial services institution

Strong problem structuring and problem solving skills

Proven ability to manage client relationships and drive/influence clients to be decisive, move quickly, and make changes

Highly organized, able to handle multiple projects at once, and make progress on all fronts

Experience in conducting industry deep dives, opportunity sizing, and customer needs research

Excellent oral and written communication skills

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