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Palo Alto, California

Insurance Product Manager


We're looking for a talented, passionate Insurance Product Manager to join our team. This is a highly visible position that will report to our Head of Insurance Product and work closely with colleagues at all levels, with the primary goal of delivering best-in-class products to small businesses in multiple verticals. If you believe there is room for improvement in how insurance products are designed, priced, and managed in the industry today and are obsessed with delivering real value to customers - we’d love to talk to you!

Responsibilities:

Act as a General Manager for an insurance product portfolio (e.g., Commercial Property / Inland Marine / Equipment Breakdown) and be accountable for growing it profitably while delivering outstanding customer experiences

Develop expertise on both the target vertical and your insurance product of focus (including industry research, competitor benchmarking, and small business owner interviews) and then leverage that knowledge to prioritize the target customers’ biggest insurance needs

Take the product from design / inception through filing and rollout, then manage and optimize it. Carry oversight and accountability for coverage, pricing, and compliance.

Partner closely with internal teams (particularly insurance product compliance, customer support and technical product) to use the voice of the customer and product performance data to identify improvement opportunities in areas including experience simplification, pricing, and underwriting – then execute on them

Desired Skills and Experience:

BA/BS degree from a top US university

3-10 years of experience in an insurance product related role at a top commercial insurance carrier

Understanding of insurance product development lifecycle, passionate about balancing customer value, growth, and profitability

Proven ability to manage client relationships and drive/influence clients to be decisive, move quickly, and make changes

Highly organized, able to handle multiple projects at once, and make progress on all fronts

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