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Palo Alto, California

Insurance Product Manager

We're looking for a talented, passionate Insurance Product Manager to join our team. This is a highly visible position which will report to our COO and work closely with colleagues at all levels of the company, with the goal of delivering best-in-class insurance products to small businesses across multiple verticals.


Take full responsibility for an insurance product (e.g., general liability insurance for construction) and be accountable for growing the product profitably while delivering outstanding customer experiences

Develop expertise on both the target vertical and your insurance product of focus (including industry research, competitor benchmarking, and small business owner interviews) and then leverage that knowledge to prioritize the target customers’ insurance needs

Design product improvements/updates – work with our compliance team to gain regulatory approval and with technical product and engineering teams to implement and roll out those changes

Partner closely with internal teams (particularly customer support and technical product) to use the voice of the customer and product performance data to identify improvement opportunities in areas including experience simplification, pricing, and underwriting – then execute on them

Desired Skills and Experience:

BA/BS degree from a top US university

2-5 years of experience in Analyst/Associate role with a premier consulting firm, a hedge fund, or a leading financial services institution

Strong problem-structuring and problem-solving skills

Proven ability to manage client relationships and drive/influence clients to be decisive, move quickly, and make changes

Highly organized, able to handle multiple projects at once, and make progress on all fronts

Experience in conducting industry deep dives, opportunity sizing, and customer needs research

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