Palo Alto, California
Next Insurance is a fast-growing 270-person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $380 million from top tier investors and is the valley’s latest unicorn, valued at over $1billion.
Small business insurance is a $130 billion industry in the US, but more than 90% of small businesses purchase insurance offline through insurance agents, which can take several weeks. More than 30% of small businesses don’t have any insurance at all! We aim to transform the commercial insurance industry just like Uber and Airbnb transformed the taxi and hotel industries. We’re changing a traditionally offline industry to be 100% online - no agents, no paperwork. We’re also working to make insurance accessible to every small business in America. Selling insurance to 28 million small businesses across hundreds of different professions is a huge challenge, so we’re looking for a talented, passionate IT Specialist that is up to the task.
Own, maintain and monitor core IT services
Serve as 1st point of contact for Tier 1/2 hardware, software and networking issues
Own and manage day to day IT Service Desk operations
Own the on/off-boarding of company employees which includes, but not limited to, provisioning equipment, workstation setup, and identity access management solutions
Lead with technical expertise and hands-on support of end-user infrastructure (hardware, software/OS) including, but not limited to, Mac and PC laptops, AV equipment, Wireless network, and other office technical equipment.
Desired Skills and Experience:
At least 2+ years experience in a junior IT, help desk or support role focused on software, hardware, and computers
Must be a self-starting individual with excellent communication and interpersonal skills
Excellent customer service and problem-solving skills
Experience in client disk encryption, service monitoring applications, and endpoint management tools
Ability to multitask in a dynamic environment with changing priorities
Support experience for Windows, Mac OSX, and Linux
Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
Familiar with cloud mail services such as G-Suite
Strong English communication skills both written and verbal