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Palo Alto, California

Office Manager

Next Insurance is a fast growing 200-person startup based in Silicon Valley and is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world class technology and phenomenal customer service to offer better insurance at a lower price. Next has raised over $380 million from top tier investors and is the valley’s latest unicorn, valued at over $1billion.

Next is well positioned to become the leader in the $140 billion small business insurance market because we offer a 100% online experience that is tailored to unique business needs and we get customers insured in minutes - something no one else does. Despite the size of the market, the experience of buying small business insurance has not caught up with best practices instituted in other industries like banking, lending, and even personal lines insurance. There is still a lot of paper involved, purchasing a policy can take days or even weeks, and the coverage is so complex that it’s hard for entrepreneurs to understand what they are buying. We're here to change that. Our goal is to make insurance simple, affordable, and transparent for small businesses so they can stop worrying about insurance and focus on running their businesses.

About the Role
Next Insurance is seeking a highly motivated, well-rounded individual who works well in a growing and fast paced environment. The office manager will be reporting and collaborating with the Facilities Manager located in Palo Alto, CA. The ideal candidate will have the desire to constantly learn new things and provide phenomenal customer service to our employees and guests. The successful candidate is one who has the ability to work with others and needs little supervision, have interest and experience in interacting with all levels and departments. This position is full-time position and is located in our Palo Alto office.


Support a variety of critical business functions including vendor management, building management, site programs and general office services.

Respond to all facilities request/work orders in a timely manner.

Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.

Conduct periodic walkthroughs to ensure clean and organized office.

Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

Provide coordination and support events, meeting and conference facilities as required.

Maintain emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.

Handle confidential and no-routine information and facilitate communication between appropriate departments and offices

Coordinate daily lunch deliveries

Provide employees with facilities support as needed and with questions they may have

Delivery of mail or packages to employees

Occasionally cover reception for lunch or general breaks

Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.

Desired Skills and Experience:

3-5 years of relevant experience with an emphasis on facilities, hospitality, corporate services, event management, property management or equivalent office management experience

Experience managing general repairs related to mechanical systems (HVAC, Lighting and general building systems)

Ability to handle multiple requests and work in a fast-paced environment and be responsive to customer requests/service issues

Ability to think “outside the box” and bring creative, nonstandard and innovative solutions to the table; Ability to meet deadlines and make sound decisions, sometimes under stress

Experience with Office applications, including Word, Excel, Powerpoint and Outlook

Dynamic, flexible, hard-working

Excellent written and verbal communications skills

Strong organization skills, detail-oriented and the ability to multi-task

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