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Go to Insurance Product, Data Science and Operations
Palo Alto, California

Operations Analyst


We believe that scalably delivering incredible customer experience is critical to our success. The Ops Analyst will drive analyses to understand our performance and find opportunities to improve our processes and product. The ideal candidate has excellent analytical skills, strong business thinking, and the ability to communicate and present information to stakeholders at all levels of the business.

Responsibilities:

Own data analysis and visualization, and communicate the outcomes/insights to various
stakeholders to aid strategic decisions for improvements in support experience for our
prospects and policyholders

Coordinate with other members of the Operations Team to measure the impact and efficiency
of new products and business processes

Develop analytical frameworks to support decision making

Build, maintain, and communicate detailed reporting & models

Partner with the Data Science team to propose and investigate opportunities for new analyses,
including statistical analyses and predictive modeling

Desired Skills and Experience:

Minimum 2 years of professional experience in an Analytics role within a fast-paced business
environment.

BA, BS, or MS degree in Economics, Business, Engineering, Operations Research, or other
quantitative focus

SQL fluency & experience with Tableau

Experience in reporting-based software, such as Tableau

Exceptional Excel & data management skills

Strong communication and organization skills

Preferred: High-growth analytics or operations experience

Preferred: Experience working in a support environment (contact management analytics, Zendesk API
familiarity, etc.)

Preferred: Programming languages such as R and/or Python

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