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Palo Alto, California

Product Manager, Claims


Next Insurance is hiring a product manager to help create a world-class product experience for existing customers, focusing on our claims product experience. This role will have complete ownership of this product and build it from the ground up for our policyholders, agents and adjusters. The product manager will have broad participation across our product team and the opportunity to take on new responsibilities quickly as we grow. Our policyholder product team is redefining what business owners can expect from their insurance companies, and helping Next Insurance become the market leader in small business insurance. Examples of product work in this area include: customer-facing product to manage and monitor the claims process, automation of claims handling and decisioning using AI, and workflow and support software for our agents and adjusters.

Responsibilities

Define key customer metrics and measure success against goals

Lead customer research activities to figure out how we can keep our customers for life

Help us design and build products to capitalize on what we learn

Drive development on these products from idea to launch and iteration

Practice continuous improvement by rapidly testing and iterating on releases

Own the product roadmap for our claims product for policyholders, agents and adjusters

Help us build machine learning claims handling products

Build tools to increase the efficiency of our claims handling process while making customers happy

Work cross-functionally with design, engineering, marketing, business intelligence, insurance operations, customer support, senior management, and external partners

Desired Skills and Experience:

2+ years of product management experience at a technology company or management consulting firm.

Experience initiating and driving projects to completion with minimal guidance.

Experience analyzing, interpreting, and leveraging data to make product decisions.

Ability to communicate the results of analyses clearly and effectively.

Excellent analytical and quantitative skills with extreme attention to detail.

Excellent oral and written communication skills.

Strong UI/UX skills, with the ability to recognize great design.

Strong technical competency.

BA/BS degree from a leading university

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