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Austin, Texas

Sr. Claim Advocate


Next Insurance is a well-funded startup based in Palo Alto, California. Our mission is to radically transform insurance for small businesses by combining world class technology and phenomenal customer service to offer better insurance at a lower price. Small business insurance is a $130 billion industry in the US, but more than 90% of small businesses purchase insurance offline through insurance agents, which can take several weeks. More than 30% of small businesses don’t have any insurance at all! We aim to transform the commercial insurance industry just like Uber and Airbnb transformed the taxi and hotel industries. We’re changing a traditionally offline industry to be 100% online - no agents, no paperwork. We’re also working to make insurance accessible to every small business in America. Selling insurance to 28 million small businesses across hundreds of different professions is a huge challenge, so we’re looking for a talented, passionate Senior Claim Advocate that is up to the task. If you’re obsessed with customer acquisition and growth, get excited about acquiring millions of customers, and generating billions of dollars in revenue, then we’d love to talk with you.

Responsibilities:

Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management.

Litigation handling experience in both General Liability and Casualty files.

Evaluate insurance coverage based on claim report, the insurance policy and applicable statutes and case law to determine if a claim can be accepted as being within coverage.

Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.

Present file materials for authority and roundtables.

Knowledge of both property and casualty adjusting software and able to review estimates for accuracy.

Comply with all statutory and regulatory requirements of all applicable jurisdictions.

Set and revise case reserves in accordance to the reserving policy.

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

Accountable for security of financial processing of claims, as well as security information contained in claims files.

Desired Skills and Experience:

The capabilities, skills and knowledge required is normally acquired through a bachelor’s degree and at least 7+ years of directly related experience.

Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.

In-depth knowledge of multi-jurisdictional claims handling issues

Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Advanced studies or insurance designation preferred

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