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FAQ

Frequently Asked Questions

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My address keeps getting declined. What do I do?
There are several reasons your address could be declined; we can only use addresses verifiable by the USPS. In some cases, you may need to enter a suite or apartment number. In addition, we cannot extend policies using a P.O. Box as your mailing address. You must have a physical location for address verification purposes.
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How do I change the information on my policy?
If you’d like to change any information on your policy, please email us at support@next-insurance.com including a description of the changes you’d like to make. In some cases, we may revise your policy documents to reflect the changes. If this is the case, we will email you the appropriate documents along with confirmation of the changes made to your file within 7-10 business days.
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How do I change the business name on my policy?
If you’d like to change the business name on your policy, please email us at support@next-insurance.com including your name, your updated DBA, and the effective date of the change. You will receive your revised documents reflecting the changes within 7-10 business days.
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How do I change my limits?
If you’d like to change the limit on your policy, please email us at support@next-insurance.com including a description of the desired limit change and the effective date of the change. In some cases, this may result in a one-time charge for the difference in premiums that can be added to your next monthly payment. Once this is processed, you will receive the appropriate endorsement and confirmation of the one-time charge amount in your email inbox within 7-10 business days.
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How do I update my payment information?
If you’d like to update your payment method or information, please log in to our website at www.next-insurance.com and select “Account Settings”. You’ll see your current payment details, with an “edit” button to enter new card information. If you are experiencing issues, please call us at 855-222-5919 and we can get it sorted out!
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How do I pay the remainder of my premium?
If you’d like to pay the remainder of your annual premium instead of continuing your monthly payments, please call us at 855-222-5919 and we can process a one-time payment for you.
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How do I check my billing date?
If you’d like to check your billing date, please email us at support@next-insurance.com.
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How do I change my email?
If you’d like to change your email on file, simply email us at support@next-insurance.com and we can update the email you have on file.
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How do I file a claim?
If you’d like to file a claim, visit our website and click on the link to “Submit a claim” on the top right corner. Fill out the brief form with a detailed description of the circumstances of the claim and we will get back to you about next steps within one business day.
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I never received my documents. How can I get them?
We’re so sorry to hear that you haven’t received your documents yet! Please contact us at support@next-insurance.com and we can resend your documents to you.
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Do you offer worker’s/workman’s comp?
Unfortunately, we do not currently offer workman’s compensation insurance.
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Can I have a physical copy of my documents?
We are an entirely online company, and in our efforts to remain as efficient and green as possible, all of your documents will be sent to you electronically via email. This way we can make sure you receive your documents as quickly as possible, and that you have the freedom to easily access your documents at any time. If prefer a physical copy, please feel free to print your documents off at your leisure! You can also get much of what you need by logging into the customer portal.
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How do I cancel my policy?
We hope you stay with Next Insurance for many years, but we know things happen! If your circumstances change or you are no longer interested in carrying a policy with us, you can cancel your coverage at any time. If you have a Personal Trainer or Photographer policy with us, simply log in to your account on our website and go to the drop-down menu in the top right corner next to your name. Select “Account Settings,” scroll to the bottom of the page and you will see a link to “Cancel my coverage.” Your cancellation is effective immediately after you submit your request. We will refund you for any days of coverage which you paid for but did not use. You should see the refund reflected in your account within 3-5 business days. If you have a Construction or Daycare policy and you wish to cancel, please email us at support@next-insurance.com and we can get it sorted out!
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Why can’t I log in to my account to change my payment details or check my billing date?
We’re still working on giving our Day Care customers access to their accounts on our webiste. In the meantime, if you’d like to check your billing date or update your payment information please call us at 855-222-5919 and we can process the changes for you. Stay tuned for log in access soon!
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Can I increase the professional liability limits offered with my policy?
No, unfortunately, you can't. These are the highest limits we're able to offer at this time but feel free to check back soon. We're working hard on adding more robust coverage all the time.
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The application says certain activities are excluded from coverage. How can I add them on?
Unfortunately at this time, we are unable to add any excluded activities to the policies we offer. We are working quickly on expanding our range of coverage, so please feel free to check back soon!

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