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Popular Questions

See if other customers have the same question as you have, and get the answer you need instantly.
My address keeps getting declined. What do I do?

There are several reasons your address could be declined; we can only use addresses verifiable by the USPS. In some cases, you may need to enter a suite or apartment number. In addition, we cannot extend policies using a P.O. Box as your mailing address. You must have a physical location for address verification purposes.

How do I change the information on my policy?

If you’d like to change any information on your policy, please email us at support@next-insurance.com including a description of the changes you’d like to make. In some cases, we may revise your policy documents to reflect the changes. If this is the case, we will email you the appropriate documents along with confirmation of the changes made to your file within 7-10 business days.

How do I change the business name on my policy?

If you’d like to change the business name on your policy, please email us at support@next-insurance.com including your name, your updated DBA, and the effective date of the change. You will receive your revised documents reflecting the changes within 7-10 business days.

How do I change my limits?

If you’d like to change the limit on your policy, please email us at support@next-insurance.com including a description of the desired limit change and the effective date of the change. In some cases, this may result in a one-time charge for the difference in premiums that can be added to your next monthly payment. Once this is processed, you will receive the appropriate endorsement and confirmation of the one-time charge amount in your email inbox within 7-10 business days.

Quick Actions for Customers

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FAQ

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Helpful Video Guides

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